Web app
Hold For Me
HoldForMe is a service that dials payers, navigates phone trees, and waits on hold for up to three hours, then connects the user when a human answers. It is designed for medical billing teams, CPAs, law firms, and others who need to reach government agencies or insurance companies.
- Platform
- Web app
- Categories
- AI Voice Assistants, AI Customer Service Assistant
- Indexed
- 2024-02-19
About Hold For Me
What is HoldForMe
HoldForMe is a service that automates the process of waiting on hold with payers such as insurance companies and government agencies. It dials the number, navigates the phone tree, and waits in the queue for up to three hours. When a human representative picks up, HoldForMe rings the user's phone and bridges the call. The service is BAA-ready, meaning it can be used in healthcare settings that require a Business Associate Agreement. It is designed for teams that spend significant time on hold, such as medical billing, tax practices, law firms, and lending operations.
Key features
HoldForMe offers several key features:
- Capped pricing: $3–$6 per successful connection, with no charge for attempts that don't reach a human.
- No human agents: The service uses automated systems, not people paid by the hour, which keeps costs low.
- Tree memory: It remembers the phone tree paths that worked previously and uses them first.
- Multilingual support: Menus are navigated in English and Spanish, with more languages planned.
- Multiple concurrent holds: Users can run several holds at once against different payers.
- Free first connect: The first connection is free, and users can load $15 to get started without a card.
Use cases
HoldForMe is used by various professionals who need to reach organizations with long wait times:
- Medical billing & RCM: For denial status, appeals, and prior-authorization calls.
- CPAs & tax practices: For IRS Practitioner Priority Line and client transcript requests.
- Law firms: For USCIS case status, court clerks, and opposing carriers.
- Lending & banking ops: For verification desks, payoff lines, and card networks.
- Insurance agencies & brokers: For carrier service lines for endorsements and claims.
- Episodic users: For occasional needs like IRS calls or airline customer service.
Pricing
HoldForMe charges $3–$6 per successful connection, capped at $6 per connect. Attempts that do not reach a human are free. The first connect is free, and users can load $15 to get started without a credit card. There is no subscription required for occasional use; users can load funds and use them as needed. For high-volume users, there is a monthly commitment option, but the pricing details for that are not specified on the page.
Questions
Hold For Me FAQ
- What is Hold For Me?
- Hold For Me is an AI tool available as a web app in the AI Voice Assistants, AI Customer Service Assistant categories. HoldForMe is a service that dials payers, navigates phone trees, and waits on hold for up to three hours, then connects the user when a human answers. It is designed for medical billing teams, CPAs, law firms, and others who need to reach government agencies or insurance companies.
- What is Hold For Me used for?
- Hold For Me is filed under AI Voice Assistants, AI Customer Service Assistant in the AITOOLIST index. HoldForMe is a service that dials payers, navigates phone trees, and waits on hold for up to three hours, then connects the user when a human answers. It is designed for medical billing teams, CPAs, law firms, and others who need to reach government agencies or insurance companies.
- Is Hold For Me a web app, an extension or a native app?
- Hold For Me is a web app.
Listed in the AITOOLIST index since 2024-02-19.