Web app
Viqal
Viqal is an AI assistant that automates hotel guest communication via WhatsApp, SMS, and other channels. It handles FAQs, upsells, and service requests, and integrates with the hotel's PMS to take actions automatically.
- Platform
- Web app
- Categories
- AI CRM Assistant, Writing Assistants, AI Chatbot, AI Customer Service Assistant, AI Voice Assistants
- Indexed
- 2024-02-19
About Viqal
What is Viqal
Viqal is an AI-powered guest messaging automation platform for hotels. It handles guest inquiries on channels like WhatsApp and SMS, providing instant responses and taking actions such as extending reservations, pricing live, and updating the PMS. The AI resolves common questions, escalates complex issues to staff with full context, and aims to reduce repetitive tasks for hotel teams.
Key features
Viqal offers a team inbox that consolidates all conversations in one place, with AI handling what it can and staff managing the rest. It supports WhatsApp campaigns triggered by stay timeline or PMS events, leveraging high open rates. The AI can take actions like extending stays, pricing live, and posting to folios, and it integrates with the hotel's PMS stack.
Use cases
Hotels use Viqal to automate responses to common guest questions about check-in, breakfast, parking, and WiFi. It also handles upsells like spa bookings and cabana reservations, and manages service requests such as late checkout. The platform is trusted by hotels in 10+ countries, including Radisson Blu Euston Square and Aito Resort.
Questions
Viqal FAQ
- What is Viqal?
- Viqal is an AI tool available as a web app in the AI CRM Assistant, Writing Assistants, AI Chatbot categories. Viqal is an AI assistant that automates hotel guest communication via WhatsApp, SMS, and other channels. It handles FAQs, upsells, and service requests, and integrates with the hotel's PMS to take actions automatically.
- What is Viqal used for?
- Viqal is filed under AI CRM Assistant, Writing Assistants, AI Chatbot, AI Customer Service Assistant, AI Voice Assistants in the AITOOLIST index. Viqal is an AI assistant that automates hotel guest communication via WhatsApp, SMS, and other channels. It handles FAQs, upsells, and service requests, and integrates with the hotel's PMS to take actions automatically.
- Is Viqal a web app, an extension or a native app?
- Viqal is a web app.
Listed in the AITOOLIST index since 2024-02-19.