Web app
Rallied
Rallied is an AI technician for MSPs that lives in Slack or Teams and connects to PSA, RMM, and M365. It automatically resolves L1 and L2 tickets like password resets and account unlocks.
- Platform
- Web app
- Categories
- AI Task Management, AI Workflow Management, AI Customer Service Assistant
- Indexed
- 2026-08-13
About Rallied
What is Rallied
Rallied is an AI technician designed for Managed Service Providers (MSPs). It integrates with your existing stack, including PSA, RMM, and M365, and operates within Slack or Teams. Rallied automates the resolution of L1 and L2 tickets, such as password resets, account unlocks, and mailbox permissions, without requiring human intervention. It aims to free up your engineers from repetitive tasks so they can focus on billable projects.
Key features
Rallied executes fixes directly, not just suggestions. It can reset passwords, unlock accounts, grant permissions, notify users, and close tickets automatically. It also triages and dispatches tickets by asking end users questions, categorizing by priority, and routing to the right tech. Additionally, it handles onboarding and offboarding processes, including M365 license assignments, AD account creation, and security group updates. It connects to popular tools like ConnectWise, Autotask, HaloPSA, SuperOps, Datto RMM, NinjaRMM, M365, Entra ID, Okta, JumpCloud, Google Workspace, IT Glue, Hudu, and Atlassian.
Use cases
Rallied is built for MSP owners and service managers who want to reduce the time their L2 and L3 engineers spend on mundane tasks. It is also suitable for growing MSPs that lack the headcount to hire additional L1 techs but face high ticket volumes. MSPs that have been disappointed by other AI tools that only provide suggestions will find Rallied's autonomous execution valuable. It can handle 200-400 tickets per month that don't require human intervention, saving 50-100 hours of tech time.
Pricing
Rallied offers a 30-day free trial. After the trial, it runs autonomously. The page does not specify the pricing model, but it mentions that Rallied costs less than a quarter of the cost of hiring another L1 tech. There is no implementation fee, and deployment can be completed within the same week.
Questions
Rallied FAQ
- What is Rallied?
- Rallied is an AI tool available as a web app in the AI Task Management, AI Workflow Management, AI Customer Service Assistant categories. Rallied is an AI technician for MSPs that lives in Slack or Teams and connects to PSA, RMM, and M365. It automatically resolves L1 and L2 tickets like password resets and account unlocks.
- What is Rallied used for?
- Rallied is filed under AI Task Management, AI Workflow Management, AI Customer Service Assistant in the AITOOLIST index. Rallied is an AI technician for MSPs that lives in Slack or Teams and connects to PSA, RMM, and M365. It automatically resolves L1 and L2 tickets like password resets and account unlocks.
- Is Rallied a web app, an extension or a native app?
- Rallied is a web app.
Listed in the AITOOLIST index since 2026-08-13.
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