Web app
Numa | AI for Dealerships
Numa is an AI operating system for car dealerships that handles calls and texts, books appointments, and monitors customer satisfaction in real time. It is designed for franchise dealerships and multi-rooftop groups to improve service operations and CSI scores.
- Platform
- Web app
- Categories
- AI Workflow Management, AI Response Generator, AI Task Management, AI Customer Service Assistant, AI Reply Assistant, AI Product Description Generator, AI Scheduling
- Indexed
- 2024-02-19
About Numa | AI for Dealerships
What is Numa
Numa is an AI operating system built specifically for car dealerships. It integrates with a dealership's existing DMS, CRM, and scheduler to provide a centralized platform for customer communications. The system answers calls and texts, books appointments, and provides real-time customer satisfaction insights. It is used by over 1,300 dealerships and handles over 1 billion calls and texts. Numa aims to reduce missed calls, improve response times, and increase service revenue by automating routine tasks and providing AI-assisted workflows.
Key features
Numa offers several core features:
- Voice AI: AI-powered voice that understands full customer history and real-time sentiment, providing context-aware responses.
- Smart Inbox: An AI-native inbox that consolidates all dealership communications across channels into one conversation view.
- LiveCSI™: A real-time customer satisfaction index that alerts dealerships to at-risk customers while they are still on the premises.
- Service Advisor Agent: AI that assists service advisors by writing replies, surfacing customer history, and managing follow-ups.
- Mobile App: Allows team members to respond to calls and messages from anywhere.
- Heat Case Agent: Identifies and resolves deals that are going sideways, with a 70% retention rate.
- Opportunity Agent: Surfaces declined or unsold work from existing data and books those appointments.
Use cases
Numa is used by car dealerships to improve service operations and customer satisfaction. Specific use cases include:
- Answering every call: Ensuring no customer call goes unanswered, even during peak times.
- Booking appointments: Automatically scheduling service appointments without double-booking.
- Protecting CSI: Monitoring customer satisfaction in real time and resolving issues before they escalate.
- Increasing advisor productivity: Reducing time spent on typing and follow-ups, allowing advisors to focus on closing deals.
- Centralizing communications: Bringing all customer conversations from phone, text, and other channels into one inbox.
- Integrating with existing systems: Pulling context from DMS and CRM to provide personalized service.
Pricing
The page does not provide specific pricing information. It directs interested users to request a demo, suggesting that pricing is customized based on dealership needs. For detailed pricing, contacting Numa directly is recommended.
Questions
Numa | AI for Dealerships FAQ
- What is Numa | AI for Dealerships?
- Numa | AI for Dealerships is an AI tool available as a web app in the AI Workflow Management, AI Response Generator, AI Task Management categories. Numa is an AI operating system for car dealerships that handles calls and texts, books appointments, and monitors customer satisfaction in real time. It is designed for franchise dealerships and multi-rooftop groups to improve service operations and CSI scores.
- What is Numa | AI for Dealerships used for?
- Numa | AI for Dealerships is filed under AI Workflow Management, AI Response Generator, AI Task Management, AI Customer Service Assistant, AI Reply Assistant, AI Product Description Generator, AI Scheduling in the AITOOLIST index. Numa is an AI operating system for car dealerships that handles calls and texts, books appointments, and monitors customer satisfaction in real time. It is designed for franchise dealerships and multi-rooftop groups to improve service operations and CSI scores.
- Is Numa | AI for Dealerships a web app, an extension or a native app?
- Numa | AI for Dealerships is a web app.
Listed in the AITOOLIST index since 2024-02-19.