Web app
LiveChatAI
LiveChatAI is an AI-powered chatbot platform for customer support that can be trained on your own data. It helps businesses resolve up to 70% of customer queries automatically, reducing the workload on human support teams.
- Platform
- Web app
- Categories
- AI Customer Service Assistant, AI Chatbot
- Indexed
- 2024-02-19
About LiveChatAI
What is LiveChatAI
LiveChatAI is an AI chatbot platform designed for customer support. It allows businesses to train an AI agent on their own content, such as website pages and documents, to provide instant answers to customer queries. The platform claims to resolve up to 70% of support questions automatically, freeing human agents to focus on more complex issues. It is positioned as a no-code solution that can be set up in minutes, with features like AI Actions for completing tasks and integration with live chat for seamless handoffs.
Key features
LiveChatAI offers several key features:
- AI Boost™: Enhances content by fixing pronouns and adding context to ensure complete and helpful answers.
- AI Actions: Allows the AI to perform tasks like booking meetings, processing payments, and checking inventory.
- Segments: Uses contact attributes to personalize responses based on customer type.
- Live Chat Inbox: Provides a human-supported live chat for seamless escalation.
- AI Settings: Customization options for brand voice and response style.
- Data Sources: Train the AI on your own knowledge base.
- Publishing: Deploy via widget, full-page chat, inline embed, or direct link.
Use cases
LiveChatAI is used by businesses to scale customer support without sacrificing experience. For example, Peacock Turfscape uses it to resolve 65% of support queries automatically, providing instant turf sizing and care tips. Another company, a Turkish e-commerce site, uses LiveChatAI to offer fast technical support in Turkish, reducing overhead. The platform is suitable for businesses of all sizes looking to automate repetitive queries and provide 24/7 support.
Pricing
The page mentions a free trial and a 'Get Started Free' call-to-action, but does not provide specific pricing details. It also mentions 'Free Platform Migration' and 'Free AI Action Setup' as part of the onboarding. For detailed pricing, users are encouraged to schedule a demo or sign up.
Questions
LiveChatAI FAQ
- What is LiveChatAI?
- LiveChatAI is an AI tool available as a web app in the AI Customer Service Assistant, AI Chatbot categories. LiveChatAI is an AI-powered chatbot platform for customer support that can be trained on your own data. It helps businesses resolve up to 70% of customer queries automatically, reducing the workload on human support teams.
- What is LiveChatAI used for?
- LiveChatAI is filed under AI Customer Service Assistant, AI Chatbot in the AITOOLIST index. LiveChatAI is an AI-powered chatbot platform for customer support that can be trained on your own data. It helps businesses resolve up to 70% of customer queries automatically, reducing the workload on human support teams.
- Is LiveChatAI a web app, an extension or a native app?
- LiveChatAI is a web app.
Listed in the AITOOLIST index since 2024-02-19.