Web app
Level AI
Level AI is a customer experience platform that uses AI to score every customer interaction, deploy AI voice agents, and turn conversations into actionable insights. It is designed for enterprise contact centers in industries like financial services, healthcare, and retail.
- Platform
- Web app
- Categories
- AI Product Description Generator, AI Customer Service Assistant, Sales Assistant, AI Testing & QA
- Indexed
- 2024-02-19
About Level AI
What is Level AI
Level AI is a full-stack AI platform for customer experience, built to handle the entire customer journey. It provides AI agents for automation, intelligence, and quality management at enterprise scale. The platform is designed for high-volume, high-stakes customer operations, helping teams in financial services, healthcare, retail, insurance, and consumer tech. It uses proprietary CX intelligence with seven domain-specific models, known as Level AI Latitude, to handle specialized tasks with higher accuracy and lower cost than general-purpose LLMs.
Key features
Level AI offers a range of features including Quality Management, which scores 100% of conversations; AI Virtual Agents for triage and resolution; AI Workers that execute complex workflows; Voice of the Customer insights; real-time AI assistance for agents; and analytics for 360-degree customer and team intelligence. The platform integrates omnichannel interactions, surveys, customer 360 data, support tickets, CRM data, and screen recordings into a single intelligence layer. It also includes screen recording for real-time agent monitoring and automated coaching plans.
Use cases
Level AI is used by enterprise contact centers to improve customer experience and operational efficiency. It helps teams understand customers by analyzing and scoring 100% of interactions across channels, standardizing quality at scale, and automating with governance. The platform enables businesses to act on customer intelligence to resolve issues, improve CSAT, and increase containment. It is trusted by global enterprises serving 1B+ people with 10B+ annual touchpoints, and is used in industries such as financial services, healthcare, retail, insurance, and consumer tech.
Pricing
The page does not provide specific pricing information. It offers a demo request for interested users. For detailed pricing, users are encouraged to contact Level AI directly.
Questions
Level AI FAQ
- What is Level AI?
- Level AI is an AI tool available as a web app in the AI Product Description Generator, AI Customer Service Assistant, Sales Assistant categories. Level AI is a customer experience platform that uses AI to score every customer interaction, deploy AI voice agents, and turn conversations into actionable insights. It is designed for enterprise contact centers in industries like financial services, healthcare, and retail.
- What is Level AI used for?
- Level AI is filed under AI Product Description Generator, AI Customer Service Assistant, Sales Assistant, AI Testing & QA in the AITOOLIST index. Level AI is a customer experience platform that uses AI to score every customer interaction, deploy AI voice agents, and turn conversations into actionable insights. It is designed for enterprise contact centers in industries like financial services, healthcare, and retail.
- Is Level AI a web app, an extension or a native app?
- Level AI is a web app.
Listed in the AITOOLIST index since 2024-02-19.