Web app
Customerly Aura
Customerly Aura is an AI agent that resolves customer support tickets end to end. It integrates with your data, automates workflows, and escalates to humans when needed.
- Platform
- Web app
- Categories
- AI CRM Assistant, AI Customer Service Assistant, AI Email Marketing, AI Email Assistant, AI Chatbot
- Indexed
- 2024-03-19
About Customerly Aura
What is Customerly Aura
Customerly Aura is an AI agent designed to resolve customer support tickets completely, not just reply to them. It goes beyond FAQ matching by accessing your knowledge base, billing, and customer data to understand what customers need and take action. It can handle tasks like recovering churns, processing refunds, and closing bookings autonomously. When it reaches its limits, it escalates to human agents. It works across live chat, email, WhatsApp, Facebook Messenger, and mobile apps in one orchestrated motion.
Key features
Direct Integration: Connects to billing, product, and customer systems to take real actions. Built-in decisioning: Decides what to do, what data to use, and when to escalate without constant manual rules. Intent-based Resolution: Understands what the customer wants done and completes the request, not just matches it to an FAQ. Multi-step Workflow Automation: Handles entire workflows from request to resolution, including data retrieval, actions, and confirmation.
Use cases
Customerly Aura is used across industries like SaaS, FinTech, EdTech, and Travel & Hospitality. It can qualify inbound leads automatically, as seen with BRUM, a digital driving school, where it handled 30 chats on instructor recruitment without human intervention. It also helps recover churns or process refunds, and can close bookings on its own. By automating routine tickets, it allows human agents to focus on complex case resolution and improving support processes.
Pricing
The page does not provide specific pricing details. It offers a free full audit and a demo, and mentions that businesses can save significantly, with one case study showing 83% lower support costs and €300,000 saved per year.
Questions
Customerly Aura FAQ
- What is Customerly Aura?
- Customerly Aura is an AI tool available as a web app in the AI CRM Assistant, AI Customer Service Assistant, AI Email Marketing categories. Customerly Aura is an AI agent that resolves customer support tickets end to end. It integrates with your data, automates workflows, and escalates to humans when needed.
- What is Customerly Aura used for?
- Customerly Aura is filed under AI CRM Assistant, AI Customer Service Assistant, AI Email Marketing, AI Email Assistant, AI Chatbot in the AITOOLIST index. Customerly Aura is an AI agent that resolves customer support tickets end to end. It integrates with your data, automates workflows, and escalates to humans when needed.
- Is Customerly Aura a web app, an extension or a native app?
- Customerly Aura is a web app.
Listed in the AITOOLIST index since 2024-03-19.