Web app
Crisp
Crisp is an all-in-one AI-powered multichannel messaging platform that helps businesses connect with customers and leads. It offers AI agents, a shared inbox, knowledge base, CRM, and analytics to streamline customer support.
- Platform
- Web app
- Categories
- AI Advertising Assistant, AI Knowledge Base, AI Customer Service Assistant, AI Chatbot
- Indexed
- 2024-02-19
About Crisp
What is Crisp
Crisp is a customer support platform that combines AI-powered tools with multichannel messaging. It allows businesses to manage conversations from various channels like chat widget, email, WhatsApp, and Messenger in a single shared inbox. The platform includes AI agents that can automate up to 50% of inquiries, a knowledge base for self-service, a built-in CRM, and analytics to track team performance. Trusted by 10,000 companies, Crisp aims to enhance customer experience and team efficiency.
Key features
Crisp offers an omnichannel inbox that centralizes all inbound messages from multiple channels. Its AI Agent builder lets you create custom workflows in four steps: train the AI with your resources, create a workflow using a no-code builder or templates, deploy it across channels, and validate performance. Additional features include a knowledge base for self-service, automation for internal workflows, a CRM to manage customer data, and AI tools like smart replies and auto-summaries. Analytics provide day-by-day metrics on support performance.
Use cases
Crisp is designed for customer support, sales, and marketing teams. It enables cross-channel customer support, automates sales pipelines with chatbots and AI workflows, and allows marketing retargeting via email and in-app messages. The platform is suitable for businesses of all sizes, from startups to large enterprises, looking to improve response times and customer satisfaction.
Pricing
Crisp offers a 14-day free trial with all features and no credit card required. The pricing is flat, aiming to lower cost per agent. Specific pricing details are not mentioned on the page, but it mentions a 'Crisp Plus plan' that includes additional features like AI Helpdesk, Chat widget, Shared Inbox, Knowledge Base, Support CRM, and Support Analytics.
Questions
Crisp FAQ
- What is Crisp?
- Crisp is an AI tool available as a web app in the AI Advertising Assistant, AI Knowledge Base, AI Customer Service Assistant categories. Crisp is an all-in-one AI-powered multichannel messaging platform that helps businesses connect with customers and leads. It offers AI agents, a shared inbox, knowledge base, CRM, and analytics to streamline customer support.
- What is Crisp used for?
- Crisp is filed under AI Advertising Assistant, AI Knowledge Base, AI Customer Service Assistant, AI Chatbot in the AITOOLIST index. Crisp is an all-in-one AI-powered multichannel messaging platform that helps businesses connect with customers and leads. It offers AI agents, a shared inbox, knowledge base, CRM, and analytics to streamline customer support.
- Is Crisp a web app, an extension or a native app?
- Crisp is a web app.
Listed in the AITOOLIST index since 2024-02-19.