Re:amaze

Re:amaze offers a range of features to enhance customer support:

• Unified Inbox: Combines email, chat, social media, SMS, VoIP, video calls, and push notifications.
• AI Agent (Beta): A 24/7 assistant that can be trained with business details to deliver personalized support.
• AI-powered suggestions: Automatically suggests relevant FAQs and assists in drafting articles.
• Smart conversations: AI pre-drafts replies, summarizes conversations, and gauges sentiment.
• Live Dashboard: Monitor customer browsing activity, shopping data, and geolocation.
• Connected customer insights: View custom profile data and integrate with third-party apps via SDK.
• AI Knowledge Base: Articles train the AI Agent and chatbots, with instant context updates.
• Customizable FAQ: Display as a help site, embedded inline, or within chat.
• Additional tools: Cues, contact forms, satisfaction surveys, workflows, quick answers, tags, role permissions, Peek co-browsing, and team presence.

Re:amaze is used by companies to improve customer service and engagement. It helps support teams respond faster by consolidating channels and automating tasks. The AI features reduce workload by handling repetitive queries and providing insights. Businesses can proactively engage customers with targeted messages, and the knowledge base empowers self-service. It is suitable for eCommerce and online businesses of various sizes, from small teams to larger operations.

Re:amaze offers a 14-day free trial with no credit card required. Specific pricing details are not mentioned on the page, but a 'Request Demo' option is available for more information.