Web app
Re:amaze
Re:amaze is a unified customer service platform that combines email, live chat, social media, SMS, VoIP, video calls, and push notifications. It is designed for eCommerce and online businesses to support, engage, and convert customers.
- Platform
- Web app
- Categories
- AI Reply Assistant, AI Response Generator, AI Advertising Assistant, AI Chatbot, AI Customer Service Assistant, AI Email Assistant, AI Knowledge Base
- Indexed
- 2024-02-19
About Re:amaze
What is Re:amaze
Re:amaze is a customer service and helpdesk platform that consolidates all support channels into a single shared inbox. It includes features like live chat, chatbots, push campaigns, AI-powered assistance, FAQ center, and status page. The platform is built for eCommerce and online businesses to manage customer interactions efficiently.
Key features
Re:amaze offers a range of features to enhance customer support:
- Unified Inbox: Combines email, chat, social media, SMS, VoIP, video calls, and push notifications.
- AI Agent (Beta): A 24/7 assistant that can be trained with business details to deliver personalized support.
- AI-powered suggestions: Automatically suggests relevant FAQs and assists in drafting articles.
- Smart conversations: AI pre-drafts replies, summarizes conversations, and gauges sentiment.
- Live Dashboard: Monitor customer browsing activity, shopping data, and geolocation.
- Connected customer insights: View custom profile data and integrate with third-party apps via SDK.
- AI Knowledge Base: Articles train the AI Agent and chatbots, with instant context updates.
- Customizable FAQ: Display as a help site, embedded inline, or within chat.
- Additional tools: Cues, contact forms, satisfaction surveys, workflows, quick answers, tags, role permissions, Peek co-browsing, and team presence.
Use cases
Re:amaze is used by companies to improve customer service and engagement. It helps support teams respond faster by consolidating channels and automating tasks. The AI features reduce workload by handling repetitive queries and providing insights. Businesses can proactively engage customers with targeted messages, and the knowledge base empowers self-service. It is suitable for eCommerce and online businesses of various sizes, from small teams to larger operations.
Pricing
Re:amaze offers a 14-day free trial with no credit card required. Specific pricing details are not mentioned on the page, but a 'Request Demo' option is available for more information.
Questions
Re:amaze FAQ
- What is Re:amaze?
- Re:amaze is an AI tool available as a web app in the AI Reply Assistant, AI Response Generator, AI Advertising Assistant categories. Re:amaze is a unified customer service platform that combines email, live chat, social media, SMS, VoIP, video calls, and push notifications. It is designed for eCommerce and online businesses to support, engage, and convert customers.
- What is Re:amaze used for?
- Re:amaze is filed under AI Reply Assistant, AI Response Generator, AI Advertising Assistant, AI Chatbot, AI Customer Service Assistant, AI Email Assistant, AI Knowledge Base in the AITOOLIST index. Re:amaze is a unified customer service platform that combines email, live chat, social media, SMS, VoIP, video calls, and push notifications. It is designed for eCommerce and online businesses to support, engage, and convert customers.
- Is Re:amaze a web app, an extension or a native app?
- Re:amaze is a web app.
Listed in the AITOOLIST index since 2024-02-19.
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