Web app
Yuma
Yuma is an AI-powered platform for ecommerce that automates customer support, sales, and social media interactions. It is designed for ecommerce brands using helpdesks like Gorgias, Zendesk, Kustomer, Gladly, and Re:amaze.
- Platform
- Web app
- Categories
- AI Product Description Generator, Large Language Models (LLMs), AI Chatbot, AI Response Generator, AI Content Generator, AI Customer Service Assistant, AI Reply Assistant
- Indexed
- 2024-02-19
About Yuma
What is Yuma
Yuma is an AI automation platform built for ecommerce businesses. It deploys specialized AI agents across the customer journey, including post-purchase support, pre-purchase sales, and social media channels. The platform integrates with popular helpdesks and Shopify, aiming to resolve up to 89% of conversations automatically. It also includes an intelligence layer that continuously improves automation by analyzing tickets and identifying gaps.
Key features
Yuma offers three main AI agents: Support AI for post-purchase issues like WISMO, returns, and refunds; Sales AI for pre-purchase questions via a widget on product pages; and Social AI for monitoring Facebook and Instagram. It includes 75+ pre-built automations, real-time carrier data, and brand voice customization. The 'Ask Yuma' feature reads tickets to find and fix automation gaps. It also provides a free CX audit that analyzes ticket history to identify improvement opportunities.
Use cases
Yuma is used by ecommerce brands to automate customer support, reducing response times from 24 hours to 12 minutes. It helps increase revenue per visitor by up to 18% through pre-purchase sales assistance. Social AI automates up to 60% of social moderation, handling routine questions and flagging churn signals. The platform is suitable for brands of all sizes, from small businesses to mid-market, and integrates with major helpdesks.
Pricing
The page does not provide specific pricing details. It offers a 30-day free trial and encourages booking a demo. For pricing information, users are likely directed to contact sales.
Questions
Yuma FAQ
- What is Yuma?
- Yuma is an AI tool available as a web app in the AI Product Description Generator, Large Language Models (LLMs), AI Chatbot categories. Yuma is an AI-powered platform for ecommerce that automates customer support, sales, and social media interactions. It is designed for ecommerce brands using helpdesks like Gorgias, Zendesk, Kustomer, Gladly, and Re:amaze.
- What is Yuma used for?
- Yuma is filed under AI Product Description Generator, Large Language Models (LLMs), AI Chatbot, AI Response Generator, AI Content Generator, AI Customer Service Assistant, AI Reply Assistant in the AITOOLIST index. Yuma is an AI-powered platform for ecommerce that automates customer support, sales, and social media interactions. It is designed for ecommerce brands using helpdesks like Gorgias, Zendesk, Kustomer, Gladly, and Re:amaze.
- Is Yuma a web app, an extension or a native app?
- Yuma is a web app.
Listed in the AITOOLIST index since 2024-02-19.