Web app
Wallu
Wallu is an AI-powered support bot for Discord that automates customer service by answering frequently asked questions. It integrates with existing ticket bots and supports over 50 languages.
- Platform
- Web app
- Categories
- —
- Indexed
- 2024-02-19
About Wallu
What is Wallu
Wallu is a customizable chatbot designed to automate customer support on Discord servers. It answers user questions based on knowledge sources such as documents, websites, Git repositories, and Discord channel history. Wallu works 24/7, providing instant answers to common questions and freeing up staff for more complex issues. It supports over 50 languages and can be used in any channel or integrated with existing ticket bots.
Key features
Wallu offers multiple knowledge sources, AI ticket automation, and automatic monitoring of enabled channels without requiring @mentions. It can create a dedicated #ai-support channel, provide automated FAQ responses, and is fully customizable. Additional features include image support (OCR), conversation memory, staff notifications, working hours scheduling, and a developer API. It also supports Git repository uploads for fullstack support and can understand images shared by users.
Use cases
Wallu is used by various communities, including gaming communities (FiveM RP servers, Minecraft networks), AI and tech platforms, software businesses, content creators, trading and finance groups, and specialized communities. It helps reduce support costs, provide instant answers, and offer multilingual support. Real examples show Wallu responding naturally, escalating complex issues, blending into conversations, and sometimes being mistaken for a human.
Pricing
Wallu offers a free tier and a premium tier. The free tier includes core AI features, while the premium tier adds custom Discord bot support, ticket system integration, custom bot token, custom status, conversation insights, answer quality analysis, knowledge gap detection, and advanced analytics. Pricing details are not specified on the page.
Questions
Wallu FAQ
- What is Wallu?
- Wallu is an AI tool available as a web app. Wallu is an AI-powered support bot for Discord that automates customer service by answering frequently asked questions. It integrates with existing ticket bots and supports over 50 languages.
- Is Wallu a web app, an extension or a native app?
- Wallu is a web app.
Listed in the AITOOLIST index since 2024-02-19.