Web app
Voice of the customer by Pivony
Pivony is an AI-powered Voice of Customer (VoC) and Customer Experience (CX) analytics platform. It analyzes customer feedback from internal and external sources to identify root causes of issues and automate actions.
- Platform
- Web app
- Categories
- —
- Indexed
- 2024-02-19
About Voice of the customer by Pivony
What is Pivony?
Pivony is a new-generation, Agentic AI-powered Voice of Customer (VoC) and Customer Experience (CX) analytics platform operating across Turkey and global markets. Unlike legacy, survey-first VoC solutions, Pivony works root-cause-analysis-first. Instead of waiting for survey results, it reads real customer conversations from dozens of channels in real time, finds the root cause of issues, and acts automatically with agentic AI. It collects and analyzes customer reviews, support tickets, and survey feedback from both internal and external sources, delivering critical insights to reduce churn risks and boost satisfaction.
Key features
Pivony offers real-time data processing, interactive Q&A, and autonomous actions. It connects internal data (tickets, CRM, surveys, app reviews) and external data (App Store, social media, public signals) into one dashboard. The platform uses AI to find patterns, root causes, and sentiment shifts, and can trigger actions like VIP recovery, autonomous tickets, and executive briefings. Pivony Advisor is a conversational AI that answers questions about your data, providing strategic insights. It also offers a value calculator to estimate savings.
Use cases
Pivony is used by CX teams, customer success, support, marketing, and executive leadership. It helps reduce churn by identifying at-risk customers, improves satisfaction by addressing root causes, and monitors brand perception across public platforms. It also enables competitive analysis by tracking competitors' reviews and sentiment. The platform is trusted by brands like Vodafone, Samsung, Allianz, and Etstur.
Pricing
The page does not provide specific pricing details. It offers a free quick scan or a demo. There is a value calculator that estimates savings based on your data volume and team size, but actual pricing is not disclosed.
Questions
Voice of the customer by Pivony FAQ
- What is Voice of the customer by Pivony?
- Voice of the customer by Pivony is an AI tool available as a web app. Pivony is an AI-powered Voice of Customer (VoC) and Customer Experience (CX) analytics platform. It analyzes customer feedback from internal and external sources to identify root causes of issues and automate actions.
- Is Voice of the customer by Pivony a web app, an extension or a native app?
- Voice of the customer by Pivony is a web app.
Listed in the AITOOLIST index since 2024-02-19.