Web app
Unthread
Unthread is an AI-native helpdesk for Slack and Microsoft Teams that automates ticketing, answers, knowledge, and workflows for IT, HR, customer support, and RevOps teams. It turns conversations into trackable tickets, answers common questions from connected knowledge, and runs support workflows in one place.
- Platform
- Web app
- Categories
- —
- Indexed
- 2024-02-19
About Unthread
What is Unthread
Unthread is an AI-native helpdesk designed for Slack and Microsoft Teams. It automates ticketing, answers, knowledge, and workflows for IT, HR, customer support, and RevOps teams. The platform turns conversations into trackable tickets, answers common questions from connected knowledge, and runs support workflows, providing a unified helpdesk across channels.
Key features
Unthread includes Slack-native ticket intake, agentic AI for deflection and automation, self-learning knowledge that auto-updates docs from tickets, AI analytics, and powerful automations with 50+ integrations. It offers omnichannel intake from Slack, email, web chat, Teams, and API. The AI agent reads every ticket, auto-assigns category and priority, and provides grounded answers with confidence scoring and human fallback.
Use cases
Unthread is used for IT requests, customer support, RevOps, and HR. It helps teams manage requests in Slack, Microsoft Teams, email, or shared support channels. The platform automates ticket resolution, deflects common questions, and provides analytics on deflection, CSAT, and resolution time. It also supports on-call rotations and SLA/SLO alerts.
Pricing
The page does not provide specific pricing information. It mentions a demo booking option, but no pricing details are listed.
Questions
Unthread FAQ
- What is Unthread?
- Unthread is an AI tool available as a web app. Unthread is an AI-native helpdesk for Slack and Microsoft Teams that automates ticketing, answers, knowledge, and workflows for IT, HR, customer support, and RevOps teams. It turns conversations into trackable tickets, answers common questions from connected knowledge, and runs support workflows in one place.
- Is Unthread a web app, an extension or a native app?
- Unthread is a web app.
Listed in the AITOOLIST index since 2024-02-19.