Web app
unless.com
UNLESS is an AI customer agent platform for regulated European businesses. It handles acquisition, retention, expansion, and support with a single agent, and is built to comply with GDPR, EU AI Act, and other regulations.
- Platform
- Web app
- Categories
- No-Code&Low-Code, AI Knowledge Base, AI Knowledge Management, AI Response Generator, Large Language Models (LLMs), AI Content Generator, AI Customer Service Assistant, AI Chatbot, AI Knowledge Graph, AI CRM Assistant
- Indexed
- 2024-03-11
About unless.com
What is UNLESS
UNLESS is an AI customer agent platform designed for regulated European businesses. It provides a single agent that covers the entire customer lifecycle, including acquisition, retention, expansion, and support. The platform is built to comply with European regulations such as GDPR, DORA, ISO 42001, EU AI Act, and is suitable for entities supervised by BaFin and AFM. UNLESS aims to balance the limitations of traditional chatbots and fully autonomous agents by offering a supervised, safe approach that still delivers value.
Key features
UNLESS offers a customer-facing agent and help center, both auto-generated from a central knowledge base. It also provides a team assistant that works within existing helpdesks, offering draft replies and audit trails. The platform integrates with over 100 sources, feeding three senses: Living Knowledge, Living Memory, and Living Context. It operates in four phases: Train, Test, Deploy, and Analyze, creating a continuous improvement loop. UNLESS ensures EU data residency by default and provides a per-decision audit trail.
Use cases
UNLESS is used by European businesses to automate customer interactions across sales and support. It deflects tickets, captures revenue, and improves CSAT. The platform is trusted by companies like Visma, with over 30 Visma companies covered. It has achieved a 78% ticket deflection rate and a 71% average efficiency gain. UNLESS is suitable for organizations that need to comply with strict regulations while still leveraging AI to enhance customer experience and operational efficiency.
Pricing
UNLESS offers a 30-day Flex pilot with no commitment and the option to cancel anytime. It also provides a scheduled demo and custom quotes for high-volume usage (10k+ outcomes). The pricing page mentions plans, fair-use policy, billing, and volume discounts, but specific pricing details are not provided in the given content.
Questions
unless.com FAQ
- What is unless.com?
- unless.com is an AI tool available as a web app in the No-Code&Low-Code, AI Knowledge Base, AI Knowledge Management categories. UNLESS is an AI customer agent platform for regulated European businesses. It handles acquisition, retention, expansion, and support with a single agent, and is built to comply with GDPR, EU AI Act, and other regulations.
- What is unless.com used for?
- unless.com is filed under No-Code&Low-Code, AI Knowledge Base, AI Knowledge Management, AI Response Generator, Large Language Models (LLMs), AI Content Generator, AI Customer Service Assistant, AI Chatbot, AI Knowledge Graph, AI CRM Assistant in the AITOOLIST index. UNLESS is an AI customer agent platform for regulated European businesses. It handles acquisition, retention, expansion, and support with a single agent, and is built to comply with GDPR, EU AI Act, and other regulations.
- Is unless.com a web app, an extension or a native app?
- unless.com is a web app.
Listed in the AITOOLIST index since 2024-03-11.
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