Web app
Tiledesk
Tiledesk is an open-source, no-code platform for building AI chatbots and automating customer support across multiple channels. It is designed for enterprises and developers who want to create conversational AI agents and automate workflows without writing code.
- Platform
- Web app
- Categories
- AI Lead Generation, AI Chatbot, AI Customer Service Assistant
- Indexed
- 2024-02-19
About Tiledesk
What is Tiledesk
Tiledesk is an open-source, no-code platform that enables you to build AI chatbots and connect live agents. It provides a visual interface to design conversations, integrate knowledge bases, and deploy AI agents across channels like web, WhatsApp, and voice. The platform is geared towards automating customer support, information retrieval, and other conversational scenarios, with features for multi-agent collaboration, human-in-the-loop, and API integration.
Key features
Tiledesk offers two main modes: Converse and Automate. Converse is for conversational scenarios like customer service and shopping assistants, with visual tools to design conversations, connect knowledge bases, and publish on multiple channels. Automate is for batch processing and automation, allowing you to set API endpoints, execute prompts, and trigger workflows. Additional features include self-learning capabilities that extract knowledge from interactions, AI scheduling for appointments, email integration for ticketing, and WhatsApp automation for inbound and outbound messages.
Use cases
Tiledesk is used for automating customer support across channels, such as handling WhatsApp messages about order delays. It also supports AI email integration to manage manual email tasks, AI email ticketing that learns from historical threads, and retail e-commerce assistants that integrate with Shopify to sell products. The platform is suitable for enterprises looking to automate workflows, enhance information retrieval, and provide 24/7 support.
Pricing
Tiledesk offers a 14-day free trial with no credit card required and the option to cancel anytime. For more details on pricing plans, users are encouraged to request a custom agent or schedule a demo session.
Questions
Tiledesk FAQ
- What is Tiledesk?
- Tiledesk is an AI tool available as a web app in the AI Lead Generation, AI Chatbot, AI Customer Service Assistant categories. Tiledesk is an open-source, no-code platform for building AI chatbots and automating customer support across multiple channels. It is designed for enterprises and developers who want to create conversational AI agents and automate workflows without writing code.
- What is Tiledesk used for?
- Tiledesk is filed under AI Lead Generation, AI Chatbot, AI Customer Service Assistant in the AITOOLIST index. Tiledesk is an open-source, no-code platform for building AI chatbots and automating customer support across multiple channels. It is designed for enterprises and developers who want to create conversational AI agents and automate workflows without writing code.
- Is Tiledesk a web app, an extension or a native app?
- Tiledesk is a web app.
Listed in the AITOOLIST index since 2024-02-19.