Web app
TARS
TARS is a platform for building conversational AI agents that automate customer support and lead generation. It is designed for businesses that want to improve customer experience across channels like web, WhatsApp, and email.
- Platform
- Web app
- Categories
- —
- Indexed
- 2024-02-19
About TARS
What is TARS
TARS is a customer experience automation platform that uses conversational AI agents to handle customer support and sales. It aims to make every conversation feel personalized by remembering customer history across channels. The platform is used by over 800 global brands in industries such as banking, healthcare, government, telecom, insurance, retail, real estate, and education.
Key features
TARS offers a closed loop for building and improving AI agents. It includes a builder to configure agents with knowledge bases and tools (1,000+ integrations or custom). Testing uses synthetic conversations and LLM-judge evaluators. Deployment is omnichannel with a single thread that persists across web, WhatsApp, and email. Analytics provide topic clusters, sentiment, and AI-CX quality scores. Improvement uses human annotation of failures to sharpen evaluators.
Use cases
TARS is used for automating customer support and lead generation. Example use cases include: a bank agent handling disputes, a healthcare agent booking appointments, a government agent logging service requests, a telecom agent recommending plans, an insurance agent filing claims, a retail agent processing returns, a real estate agent answering inquiries and booking tours, and an education agent matching students to programs.
Pricing
The page does not provide specific pricing details. It offers a free start and a demo scheduling option, but no pricing tiers are listed.
Questions
TARS FAQ
- What is TARS?
- TARS is an AI tool available as a web app. TARS is a platform for building conversational AI agents that automate customer support and lead generation. It is designed for businesses that want to improve customer experience across channels like web, WhatsApp, and email.
- Is TARS a web app, an extension or a native app?
- TARS is a web app.
Listed in the AITOOLIST index since 2024-02-19.