Web app

sweepr.com

Sweepr is a digital customer care platform for telecommunications providers. It uses a hybrid agentic engine to orchestrate subscriber journeys across channels like app, web, chat, and IVR.

AI Customer Service Assistant No-Code&Low-Code

Platform: Web app
Categories: AI Customer Service Assistant, No-Code&Low-Code
Indexed: 2024-04-04

About sweepr.com

What is Sweepr

Sweepr is a carrier-class AI platform designed for digital customer care in the telecommunications industry. It unifies care orchestration across multiple channels, including app, web, chat, and IVR, through a single interface. The platform uses a hybrid agentic engine that combines the flexibility of large language models with the reliability of telco-grounded heuristics. This approach aims to provide seamless, reliable, and compliant subscriber experiences at scale. Sweepr was acquired by Plume, and it is trusted by top-tier service providers like TELUS.

Key features

Sweepr offers several key features:

Omni-channel authoring: Design journeys that flow across channels without losing context.
Agentic speed: Deploy new intents in days instead of months.
Hybrid reliability: Combines LLM adaptability with telco-grounded heuristics and full observability.
Compliance: SOC2, GDPR, and telco regulations built-in.
Guardrails: Minimize hallucinations with strict accuracy controls.
Observability: Monitor tone, accuracy, and impact in real-time.
Human-in-Loop: Escalate to humans exactly when needed.

These features aim to provide both reliability and flexibility, addressing the challenges of rigid systems and risky AI.

Use cases

Sweepr is built for various service journeys in the telecom sector:

Internet / TV / Smart Home Troubleshooting: Resolve connectivity and device issues before a call.
Billing & Account Support: Explain charges and resolve payment issues with empathy.
Onboarding & Activation: Turn new subscribers into confident users from day one.
Outage Management: Keep call volumes flat with proactive updates.
Retention & Win-Back: Turn at-risk moments into loyalty-building opportunities.

These use cases demonstrate how Sweepr can handle a wide range of subscriber needs across the customer lifecycle.

Pricing

The page does not provide specific pricing information. It offers a 30-minute fit review and a discovery call to discuss digital containment targets and how Sweepr can help achieve them.

Questions

sweepr.com FAQ

What is sweepr.com?: sweepr.com is an AI tool available as a web app in the AI Customer Service Assistant, No-Code&Low-Code categories. Sweepr is a digital customer care platform for telecommunications providers. It uses a hybrid agentic engine to orchestrate subscriber journeys across channels like app, web, chat, and IVR.
What is sweepr.com used for?: sweepr.com is filed under AI Customer Service Assistant, No-Code&Low-Code in the AITOOLIST index. Sweepr is a digital customer care platform for telecommunications providers. It uses a hybrid agentic engine to orchestrate subscriber journeys across channels like app, web, chat, and IVR.
Is sweepr.com a web app, an extension or a native app?: sweepr.com is a web app.

Listed in the AITOOLIST index since 2024-04-04.