Web app
Spokk
Spokk automates SMS follow-ups after every customer visit, including feedback requests, AI-generated Google review drafts, loyalty tracking, referrals, memberships, and SMS campaigns. It is designed for local service businesses to increase revenue from existing customers.
- Platform
- Web app
- Categories
- Sales Assistant, AI CRM Assistant, AI Response Generator, AI Reply Assistant, AI Customer Service Assistant, AI Reviews Assistant
- Indexed
- 2024-02-19
About Spokk
What is Spokk
Spokk is a customer engagement platform that runs automated SMS sequences after every visit. It captures feedback, generates AI-written Google review drafts, manages loyalty programs, sends referral links, and supports memberships and SMS campaigns. The goal is to turn happy customers into 5-star reviews and repeat business, with a typical business capturing over $100K more per year. It integrates with Stripe Connect for membership payments and offers a free trial.
Key features
Key features include AI review generation that drafts a Google review from customer feedback, which customers can post with one tap. It also imports all Google reviews and uses AI to draft replies, with rating-drop alerts. Loyalty programs use QR check-ins and automated reward SMS. Referral links are sent via SMS with automatic rewards. Memberships allow up to three paid tiers. Customer feedback is collected via SMS forms sent two hours after visits. SMS campaigns target opted-in customers with built-in segments. Testimonials can be collected as video or text.
Use cases
Spokk is designed for service businesses with a physical location, such as salons, clinics, or repair shops. It helps increase revenue by generating more Google reviews, encouraging repeat visits through loyalty programs, acquiring new customers via referrals, creating recurring revenue through memberships, reducing churn by catching unhappy customers early, and filling slow days with targeted SMS campaigns. The platform claims a typical 200-customer business can gain $104K-$138K annually.
Pricing
The page mentions a Growth plan at $1,188 per year, which is the cost associated with the estimated revenue impact. It also states a free trial is available, but no other pricing details are provided.
Questions
Spokk FAQ
- What is Spokk?
- Spokk is an AI tool available as a web app in the Sales Assistant, AI CRM Assistant, AI Response Generator categories. Spokk automates SMS follow-ups after every customer visit, including feedback requests, AI-generated Google review drafts, loyalty tracking, referrals, memberships, and SMS campaigns. It is designed for local service businesses to increase revenue from existing customers.
- What is Spokk used for?
- Spokk is filed under Sales Assistant, AI CRM Assistant, AI Response Generator, AI Reply Assistant, AI Customer Service Assistant, AI Reviews Assistant in the AITOOLIST index. Spokk automates SMS follow-ups after every customer visit, including feedback requests, AI-generated Google review drafts, loyalty tracking, referrals, memberships, and SMS campaigns. It is designed for local service businesses to increase revenue from existing customers.
- Is Spokk a web app, an extension or a native app?
- Spokk is a web app.
Listed in the AITOOLIST index since 2024-02-19.