Web app
SearchUnify
SearchUnify is an enterprise agentic AI platform for customer support. It provides prebuilt AI agents that automate workflows, unify data, and improve support outcomes.
- Platform
- Web app
- Categories
- —
- Indexed
- 2024-02-19
About SearchUnify
What is SearchUnify
SearchUnify is an enterprise agentic AI platform designed for customer support. It offers a suite of prebuilt AI agents that automate complex workflows, unify data, and turn knowledge into action. The platform leverages proprietary SearchUnifyFRAG™ technology to unify siloed content and enhance AI agent performance. It is trusted by global enterprises and recognized by analysts like G2 and Everest Group.
Key features
The platform includes a range of AI agents such as AI Support Agent for self-service, AI Agent Partner for case summarization, AI Classification Agent for ticket routing, AI Knowledge Agent for article creation, AI Competency Agent for complex case resolution, AI Escalation Manager for proactive escalation prevention, AI Case Quality Auditor for compliance, AI Workflow Automation Agent for intelligent handoffs, AI Feedback Analyst for insights, and AI Proactive Support Agent for customer retention. It supports BYOLLM (bring your own LLM) and uses Model Context Protocols (MCPs) for precise task execution.
Use cases
SearchUnify is used across various business functions including IT, Marketing, Customer Support, Sales, and Human Resources. In customer support, it enhances self-service by unifying data sources and providing personalized AI guidance. It delivers empathetic AI support by ensuring swift case resolution. The platform also augments support workflows, automates case resolution, and improves CSAT scores.
Questions
SearchUnify FAQ
- What is SearchUnify?
- SearchUnify is an AI tool available as a web app. SearchUnify is an enterprise agentic AI platform for customer support. It provides prebuilt AI agents that automate workflows, unify data, and improve support outcomes.
- Is SearchUnify a web app, an extension or a native app?
- SearchUnify is a web app.
Listed in the AITOOLIST index since 2024-02-19.