Web app
Retell AI
Retell AI is a platform for building, testing, deploying, and monitoring AI voice agents for phone call centers. It is designed for businesses that need to automate inbound and outbound calls with human-like conversational AI.
- Platform
- Web app
- Categories
- AI Response Generator, AI Reply Assistant
- Indexed
- 2024-02-28
About Retell AI
What is Retell AI
Retell AI is a conversational AI platform that enables businesses to build, deploy, and manage AI voice agents for phone calls. It uses LLM-based, voice-first technology to create natural, human-like conversations. The platform is designed to handle complex, multi-turn interactions and outbound use cases, distinguishing it from traditional IVR and IVA solutions. Retell AI aims to provide a production-ready solution that can be launched in weeks, not months, with minimal configuration.
Key features
Retell AI offers several key features:
- Low Latency: With approximately 600ms latency, conversations remain smooth and fluent.
- Ultra Realistic Voice: Built from real performance data and refined through human-guided training.
- Turn Taking: A proprietary model that knows when to stop and when to listen.
- Highly Configurable Agentic Framework: Drag-and-drop design for call flows with built-in guardrails.
- Real-Time Function Calling: Add built-in or custom functions to book appointments, process payments, and more.
- Streaming RAG: Knowledge base that syncs with website content for accurate, real-time answers.
- Testing and QA: Simulation testing, continuous QA, and performance analytics dashboards.
- Omni-channel: Supports voice, chat, SMS, and API integrations.
- Telephony Stack: Includes branded caller ID, SIP trunking, and batch calling.
Use cases
Retell AI is used for a variety of call center applications, including:
- Receptionist: Automating incoming calls to handle general inquiries.
- Appointment Setter: Scheduling appointments automatically.
- Lead Qualification: Qualifying leads through natural conversations.
- Customer Service: Providing support and resolving issues.
- Debt Collection: Managing debt collection calls.
- Survey: Conducting surveys via voice.
Businesses across healthcare, EV support, and other industries have used Retell AI to improve efficiency, reduce costs, and scale operations.
Questions
Retell AI FAQ
- What is Retell AI?
- Retell AI is an AI tool available as a web app in the AI Response Generator, AI Reply Assistant categories. Retell AI is a platform for building, testing, deploying, and monitoring AI voice agents for phone call centers. It is designed for businesses that need to automate inbound and outbound calls with human-like conversational AI.
- What is Retell AI used for?
- Retell AI is filed under AI Response Generator, AI Reply Assistant in the AITOOLIST index. Retell AI is a platform for building, testing, deploying, and monitoring AI voice agents for phone call centers. It is designed for businesses that need to automate inbound and outbound calls with human-like conversational AI.
- Is Retell AI a web app, an extension or a native app?
- Retell AI is a web app.
Listed in the AITOOLIST index since 2024-02-28.