Web app
Octocom
Octocom is an AI customer support platform for e-commerce. It resolves up to 90% of tickets across chat, voice, and email, 24/7, in 100+ languages, and in the brand's voice.
- Platform
- Web app
- Categories
- —
- Indexed
- 2024-02-19
About Octocom
What is Octocom
Octocom is an AI customer support platform designed for e-commerce brands. It provides AI agents that handle customer conversations across chat, voice, and email, resolving up to 90% of tickets automatically. The platform operates 24/7 and supports over 100 languages, ensuring customers get immediate assistance. Octocom integrates with existing helpdesks, storefronts, and apps, and is trusted by over 1,000 companies.
Key features
Octocom offers a unified platform for all customer conversations. Its AI agents can handle tasks like order changes, refunds, returns, and subscription pauses through 200+ pre-built actions. The system is grounded in real-time data from your catalog, orders, and policies, ensuring accurate responses. It also provides brand voice customization, allowing you to set tone, sign-offs, and banned phrases. Escalation rules let you define when to involve human agents, such as for VIP customers or sensitive topics.
Use cases
Octocom is used for customer service automation, acting as a shopping consultant that recommends products based on customer preferences and order history. It also serves as a phone line that never puts callers on hold, and as a social media manager that replies to comments and DMs. The platform is suitable for e-commerce brands looking to reduce support load and improve response times.
Pricing
The page does not provide specific pricing details. It offers a demo and sign-up option, indicating a likely subscription model, but exact costs are not mentioned.
Questions
Octocom FAQ
- What is Octocom?
- Octocom is an AI tool available as a web app. Octocom is an AI customer support platform for e-commerce. It resolves up to 90% of tickets across chat, voice, and email, 24/7, in 100+ languages, and in the brand's voice.
- Is Octocom a web app, an extension or a native app?
- Octocom is a web app.
Listed in the AITOOLIST index since 2024-02-19.