My AskAI

My AskAI offers several key features. It can sync help center articles and websites, train on previous support tickets, and incorporate internal policies and SOPs from sources like Google Drive and Notion. The AI agent can be integrated with existing helpdesk systems in minutes, with intelligent escalation to human agents when necessary. It also supports connecting CRMs, ERPs, and APIs to answer questions about customer accounts, orders, and subscriptions, and can automate tasks such as refund requests. Additionally, the system includes self-learning capabilities, reviewing human replies to improve responses and generate help articles. Users can control behavior and response style through AI agent guidance.

My AskAI is used by over 250 eCommerce and SaaS businesses to automate customer support. It is applicable across various industries, including SaaS, marketplaces, ecommerce, travel and hospitality, B2C, crypto, rewards and gaming, and B2B. For example, Zeffy, a B2C company, reports that the AI agent resolves 84% of customer support conversations. Traveljoy, an eCommerce company, achieved a 76% AI resolution rate, compared to 23% with Zendesk's AI Agent. Kriptomat, a crypto company, sees 62% AI resolution. The tool is also used by Customer.io, a B2B SaaS company, to save significant time for customer service agents.

My AskAI's pricing is based on a per-ticket model, with an average cost of $0.10 per ticket handled. The company offers a 30-day unlimited free trial with full access and no credit card required. The page does not provide detailed pricing tiers beyond the per-ticket cost and the free trial.