Web app
macha
Macha adds AI agents on top of ticketing software like Zendesk and Freshdesk. It helps automate workflows, take actions in your tools, and assist your team in delivering support.
- Platform
- Web app
- Categories
- AI Customer Service Assistant, AI Response Generator, E-commerce Assistant, AI Chatbot, AI Reply Assistant
- Indexed
- 2024-02-19
About macha
What is Macha
Macha is a platform that adds AI agents to your existing customer support stack, such as Zendesk and Freshdesk. It works on top of your current tools, so there's no need to replace them. The AI agents can automate workflows, take real actions in your connected tools, and assist your support team. Macha aims to resolve tickets at a low cost per ticket, with pricing based on a flat rate per ticket rather than per message.
Key features
Macha offers several key features:
- Autonomous agents: Agents can work on their own, resolving tickets and running workflows across your stack.
- Copilot mode: You can chat with the agent, ask it to draft replies, summarize tickets, and more.
- Custom tool builder: If a tool isn't in the ready-made integrations, you can build a custom tool if it has an API.
- Continuous Agent Evaluation: Every conversation is graded against your instructions, showing adherence over time and top failing rules.
- Chrome Extension: Provides a copilot widget for any webpage.
- Website chatbot: Can be embedded on your site to handle customer queries.
Use cases
Macha is used for customer support automation. It can help with:
- Resolving tickets autonomously, such as handling login issues or export problems.
- Drafting replies for support agents, saving time and ensuring consistency.
- Searching knowledge bases and runbooks to find solutions.
- Updating ticket fields, tags, and assignments.
- Sending Slack alerts to team members.
- Monitoring agent performance to ensure adherence to instructions.
Pricing
Macha offers a free trial with 500 free credits, no time limit, and no credit card required. Pricing is based on a flat rate per ticket, not per message, with a cost of $0.11 per ticket. The pricing example is based on the Professional Plan (annual, running GPT-5).
Questions
macha FAQ
- What is macha?
- macha is an AI tool available as a web app in the AI Customer Service Assistant, AI Response Generator, E-commerce Assistant categories. Macha adds AI agents on top of ticketing software like Zendesk and Freshdesk. It helps automate workflows, take actions in your tools, and assist your team in delivering support.
- What is macha used for?
- macha is filed under AI Customer Service Assistant, AI Response Generator, E-commerce Assistant, AI Chatbot, AI Reply Assistant in the AITOOLIST index. Macha adds AI agents on top of ticketing software like Zendesk and Freshdesk. It helps automate workflows, take actions in your tools, and assist your team in delivering support.
- Is macha a web app, an extension or a native app?
- macha is a web app.
Listed in the AITOOLIST index since 2024-02-19.
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