Web app
lumenvox.com
Capacity is a conversational AI platform that provides voice AI agents, speech recognition, text-to-speech, voice biometrics, and sentiment analysis. It is designed for businesses to automate customer interactions across phone, chat, and other channels.
- Platform
- Web app
- Categories
- Transcriber, Transcription, AI Chatbot, AI Speech Recognition, Speech-to-Text, AI Customer Service Assistant
- Indexed
- 2024-04-07
About lumenvox.com
What is Capacity
Capacity is a conversational AI platform that offers a suite of AI-powered tools for customer support and engagement. It includes voice AI agents, speech recognition, text-to-speech, voice biometrics, and sentiment analysis. The platform is designed to be composable, meaning its components can be integrated into existing contact center stacks. It serves over 20,000 organizations and has automated over 36.3 billion interactions.
Key features
Capacity provides several key features:
- Voice Biometrics: Authenticates users with voiceprints, detects spoofing, and works across IVR, mobile apps, and live agent interactions.
- Text-to-Speech: Generates natural voices in 24+ languages, integrates with IVRs via gRPC & MRCP APIs, and is optimized for real-time conversations.
- Speech Recognition: Uses deep neural networks to adapt to accents and dialects, supports IVR call routing, and can be deployed on-prem, cloud, hybrid, or SaaS.
- Custom AI Voices: Allows creating a unique AI voice with just 15 hours of recorded speech, with enterprise-grade security.
- Sentiment Analysis: Detects 74 emotions in real time, is multilingual, and helps with agent monitoring and training.
Use cases
Capacity is used in various customer support scenarios:
- Contact Center Automation: Reduces handling time with AI-driven automation and voice-enabled self-service.
- Fraud Prevention: Uses voice biometrics to eliminate fraud and streamline authentication.
- Brand Consistency: Custom voices ensure on-brand conversations.
- Agent Support: Sentiment analysis flags agents with poor sentiment scores for coaching.
- Multilingual Support: Supports 24+ languages for global customer base.
Pricing
The page does not provide specific pricing information. It encourages users to request a demo to learn more about the platform and how it can be tailored to their needs.
Questions
lumenvox.com FAQ
- What is lumenvox.com?
- lumenvox.com is an AI tool available as a web app in the Transcriber, Transcription, AI Chatbot categories. Capacity is a conversational AI platform that provides voice AI agents, speech recognition, text-to-speech, voice biometrics, and sentiment analysis. It is designed for businesses to automate customer interactions across phone, chat, and other channels.
- What is lumenvox.com used for?
- lumenvox.com is filed under Transcriber, Transcription, AI Chatbot, AI Speech Recognition, Speech-to-Text, AI Customer Service Assistant in the AITOOLIST index. Capacity is a conversational AI platform that provides voice AI agents, speech recognition, text-to-speech, voice biometrics, and sentiment analysis. It is designed for businesses to automate customer interactions across phone, chat, and other channels.
- Is lumenvox.com a web app, an extension or a native app?
- lumenvox.com is a web app.
Listed in the AITOOLIST index since 2024-04-07.