Web app
Intelswift
Intelswift is an AI-powered customer service platform for contact centers. It automates routine tasks, provides multichannel support, and includes AI agents, voice bots, and analytics to improve efficiency and customer satisfaction.
- Platform
- Web app
- Categories
- AI Customer Service Assistant, AI Lead Generation, AI Reply Assistant, AI Chatbot, AI CRM Assistant
- Indexed
- 2024-04-04
About Intelswift
What is Intelswift
Intelswift is a customer service software powered by AI, designed for contact centers and support teams. It automates routine tasks, empowers agents in every conversation, and helps handle more inquiries while boosting customer satisfaction. The platform includes an AI chatbot, AI voice bot, shared inbox, ticketing system, and analytics, all aimed at making customer communication easy and enjoyable. It is trusted by businesses across multiple industries and integrates with popular CRMs, telephony systems, and marketplaces.
Key features
Intelswift offers a comprehensive set of features:
- AI chatbot: Learns on your company data and replies to customers, reducing first response time to seconds.
- AI agents: Serve 24/7, close chats, and resolve complex customer issues, handling over 80% of inquiries automatically.
- Shared inbox: All customer requests from Viber, Telegram, email, or live chat flow into one unified system.
- Tickets: Smart ticket workflows for resolving complex cases faster.
- Knowledge base: Self-service system for agents to find and double-check information.
- AI assistant (Copilot): Automates ticket management and helps draft replies, refining tone and structuring information.
- Analytics: Provides in-depth reports on conversation duration, satisfaction ratings, and other performance metrics.
- AI Voice bot: Mimics human behavior, recognizes speech, and can hold conversations, check product availability, or book tables.
Use cases
Intelswift is used by companies to improve customer service and increase revenue. It automates routine inquiries, allowing human agents to focus on valuable interactions. The AI agent provides instant personalized responses and recommendations, leading to a 32% increase in website conversion. It also reduces support costs by 45% and increases operator efficiency by 50%. Businesses use it for multichannel support, ticketing, and AI-powered voice assistance, making it suitable for various industries.
Pricing
The page mentions 'transparent pricing' and offers a free trial and a free consultation. It does not provide specific pricing details. Interested users can book a call or request a demo to get more information.
Questions
Intelswift FAQ
- What is Intelswift?
- Intelswift is an AI tool available as a web app in the AI Customer Service Assistant, AI Lead Generation, AI Reply Assistant categories. Intelswift is an AI-powered customer service platform for contact centers. It automates routine tasks, provides multichannel support, and includes AI agents, voice bots, and analytics to improve efficiency and customer satisfaction.
- What is Intelswift used for?
- Intelswift is filed under AI Customer Service Assistant, AI Lead Generation, AI Reply Assistant, AI Chatbot, AI CRM Assistant in the AITOOLIST index. Intelswift is an AI-powered customer service platform for contact centers. It automates routine tasks, provides multichannel support, and includes AI agents, voice bots, and analytics to improve efficiency and customer satisfaction.
- Is Intelswift a web app, an extension or a native app?
- Intelswift is a web app.
Listed in the AITOOLIST index since 2024-04-04.