Web app
Insight7
Insight7 is a call analytics and AI coaching platform that automatically analyzes customer, sales, and research calls. It is designed for customer teams to improve performance, coaching, and revenue through conversation insights.
- Platform
- Web app
- Categories
- —
- Indexed
- 2024-02-19
About Insight7
What is Insight7
Insight7 is a call intelligence and coaching platform that helps customer teams improve performance at every customer touchpoint. It automatically analyzes calls from various sources like Google Meet, Zoom, and Microsoft Teams, providing structured insights. The platform is trusted by over 1000 high-growth businesses and is HIPAA and SOC 2 compliant. It aims to scale performance improvement and coaching across every customer interaction.
Key features
Insight7 offers a range of features to support customer teams before, during, and after calls. Before calls, AI Roleplay allows reps to rehearse scenarios and get instant feedback, while a Coach Mobile App enables practice on the go. During calls, Live Assist provides real-time guidance and next-best-action prompts, and a Knowledge Base surfaces answers quickly. After calls, AI Call Scoring automates QA for every conversation, AI Coaching delivers personalized feedback, and Revenue Intelligence uncovers customer insights for business growth.
Use cases
Insight7 is used by sales teams to understand what drives conversions, replicate top performer behavior, and guide reps in real time. Customer service teams use it to score every call, catch compliance risks, and understand customer needs. Learning and development teams leverage it for structured practice in empathy, leadership, and difficult conversations. The platform also helps standardize soft skills evaluation and scale call reviews, as seen in case studies with TripleTen, Fresh Prints, and Tri County Metals.
Pricing
The page does not provide specific pricing details. It mentions that for the cost of a project manager, one customer covers over 6000 calls per month, but exact pricing is not listed. Interested users are encouraged to request a demo or take a tour.
Questions
Insight7 FAQ
- What is Insight7?
- Insight7 is an AI tool available as a web app. Insight7 is a call analytics and AI coaching platform that automatically analyzes customer, sales, and research calls. It is designed for customer teams to improve performance, coaching, and revenue through conversation insights.
- Is Insight7 a web app, an extension or a native app?
- Insight7 is a web app.
Listed in the AITOOLIST index since 2024-02-19.