Web app
HeiChat
HeiChat is an AI chatbot plugin for e-commerce stores, built on ChatGPT. It helps merchants answer customer questions about products, policies, and orders, and supports over 70 languages.
- Platform
- Web app
- Categories
- —
- Indexed
- 2024-02-19
About HeiChat
What is HeiChat
HeiChat is an AI-powered chatbot plugin designed for e-commerce stores, particularly those on Shopify, WooCommerce, and ShopLine. It uses ChatGPT to provide instant, accurate answers to customer queries about products, shipping, returns, and more. The tool is built to reduce customer hesitation and improve conversion rates by offering 24/7 support. It is trusted by over 1500 stores and brands, and has a 4.9-star rating on the Shopify app store.
Key features
HeiChat offers several key features:
- 24/7 product guidance: Helps shoppers compare variants, understand returns, and discover products.
- Multilingual support: Responds in over 70 languages, adapting to the customer's language.
- Operational insight: Provides analytics on customer questions and identifies where intent gets blocked.
- Easy setup: A 3-step process from install to live widget, with no code required.
- Platform compatibility: Works with Shopify, WooCommerce, and custom websites.
Use cases
HeiChat is used by e-commerce stores to handle common customer inquiries such as product discovery, return policies, order tracking, and multilingual support. It helps reduce the workload on support teams by automating responses to frequently asked questions. For example, one store reported a 50% reduction in customer emails, while another saw a 30-35% increase in sales. It is particularly beneficial for lean teams that need to provide reliable, round-the-clock support without expanding their staff.
Pricing
HeiChat offers a free tier with tokens available, and no credit card is required to start. The entry tier supports up to 500 products. For more details on pricing plans, users are encouraged to book a demo or contact the sales team.
Questions
HeiChat FAQ
- What is HeiChat?
- HeiChat is an AI tool available as a web app. HeiChat is an AI chatbot plugin for e-commerce stores, built on ChatGPT. It helps merchants answer customer questions about products, policies, and orders, and supports over 70 languages.
- Is HeiChat a web app, an extension or a native app?
- HeiChat is a web app.
Listed in the AITOOLIST index since 2024-02-19.