Web app
Gupshup
Gupshup is a conversational AI platform that enables businesses to deploy autonomous AI agents for sales, marketing, and customer support. It is used by over 50,000 global brands to automate customer interactions across multiple channels.
- Platform
- Web app
- Categories
- AI Chatbot, AI Advertising Assistant
- Indexed
- 2024-02-19
About Gupshup
What is Gupshup
Gupshup is a conversational AI platform that provides enterprise-ready infrastructure for deploying secure and scalable AI agents. It powers billions of customer conversations across various industries and channels, including WhatsApp, Instagram, SMS, and RCS. The platform is designed to automate every customer interaction, from lead generation to support, using AI-driven two-way conversations. Gupshup is trusted by over 50,000 global brands and has been operating for over 20 years, serving customers in more than 60 countries.
Key features
Gupshup offers a range of features to enhance customer engagement:
- Autonomous AI Agents: Industry-trained AI agents handle customer conversations across functions like sales, support, and product enquiries.
- Conversation Cloud: A purpose-built platform for orchestrating workflows on rich messaging channels.
- Personalization: Tailored outreach campaigns and offers based on funnel stage, intent signals, and preferences.
- ACE LLM Model: A proprietary, fine-tuned language model that generates relatable and personalized dialogues.
- AI Co-Pilot: Assists human agents with suggested responses and summarization.
- Omnichannel Support: Engage customers on their preferred platforms, including WhatsApp, Instagram, SMS, and RCS.
- Automated Campaigns: Drip marketing campaigns triggered by third-party events or signals.
Use cases
Gupshup is used across various industries and functions to automate customer interactions. Common use cases include:
- Sales: Assisted sales, interactive sales campaigns, and lead generation.
- Customer Support: Account support, service, and virtual enquiry assistants.
- Marketing: Targeted customer promotions, quizzes, and gamification.
- Banking: Banking on the go, insurance and loan approvals, and customer KYC.
- E-commerce: Assisted shopping on WhatsApp, product enquiries, and automated invoicing.
These AI agents operate 24/7, providing real-time responses and escalating complex cases to human agents when needed.
Pricing
The page content does not provide specific pricing details for Gupshup. For pricing information, interested users are advised to contact Gupshup directly or visit their website for a quote.
Questions
Gupshup FAQ
- What is Gupshup?
- Gupshup is an AI tool available as a web app in the AI Chatbot, AI Advertising Assistant categories. Gupshup is a conversational AI platform that enables businesses to deploy autonomous AI agents for sales, marketing, and customer support. It is used by over 50,000 global brands to automate customer interactions across multiple channels.
- What is Gupshup used for?
- Gupshup is filed under AI Chatbot, AI Advertising Assistant in the AITOOLIST index. Gupshup is a conversational AI platform that enables businesses to deploy autonomous AI agents for sales, marketing, and customer support. It is used by over 50,000 global brands to automate customer interactions across multiple channels.
- Is Gupshup a web app, an extension or a native app?
- Gupshup is a web app.
Listed in the AITOOLIST index since 2024-02-19.
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