Empy

Empy offers a customizable real-time copilot that spots questions, suggests answers grounded in company policies, and detects speaking balance and emotional tone. The post-call analytics workspace turns recordings into structured reports with automatic scoring on metrics like agenda adherence and CTA quality. Team playbooks allow you to configure call flows and reports for each scenario, and track performance across team members. Enterprise security includes deployment options (SaaS, VPC, on-prem), local LLMs, PII redaction, encryption, and role-based access. Data and CRM enrichment syncs calls with contacts and deals, and brings account context into each call.

Empy is used by sales, success, and support teams to standardize discovery calls, improve conversion rates, and reduce sales cycle time. It helps reps get real-time coaching during calls, and managers get post-call analytics to identify strengths and gaps. The tool also enriches CRM data automatically, ensuring that notes and next steps are captured consistently. It is suitable for companies that want to maintain high standards across all customer conversations while keeping sensitive data private.

The page does not mention specific pricing. It offers a demo and a book a call option, and suggests starting with a focused pilot. For detailed pricing, you would need to contact Empy directly.