Web app
Document360 2.0
Document360 is an AI-powered knowledge base software for creating and managing documentation. It is designed for teams that need to build internal or external knowledge bases, user manuals, SOPs, and API documentation.
- Platform
- Web app
- Categories
- AI Analytics Assistant, AI Knowledge Management, AI Customer Service Assistant, AI Knowledge Base
- Indexed
- 2024-02-19
About Document360 2.0
What is Document360
Document360 is a knowledge base platform that combines human and AI capabilities to help teams create and deliver answers across support, product documentation, user manuals, SOPs, and AI. It is trusted by thousands of businesses across 150+ countries. The platform offers 100+ features for authoring, search, security, and self-service, with AI at the core. It is recognized as a leader in the knowledge base space by G2, with a rating of 4.7/5 from over 1,400 verified reviews.
Key features
Document360 includes AI Search for conversational search grounded in articles with source citations. The AI Chatbot turns scattered docs, tickets, files, and FAQs into instant answers. The AI Writing Agent generates documentation from videos and files inside the editor. An MCP Server connects the knowledge base to ChatGPT, Claude, and Copilot. Additional features include advanced search, interactive decision trees, smart notifications, workflow builder, pro analytics, support ticket deflector, duplicate content detection, category manager, SSO, home page builder, smart bar, custom domain, feedback manager, audit logs, SCIM, glossary, role-based access, knowledge base widget, interactive demo, SEO customization, templates, in-line comments, PDF export, custom fields, workspaces, IP restriction, localization, dashboard, contextual AI assistance, FAQs, and scheduled publishing.
Use cases
Document360 is built for every team and workflow. It is used for internal knowledge bases, external knowledge bases, software documentation, SOPs, user manuals, and AI chatbots. It serves various industries including SaaS, IT & consulting, financial services, healthcare, education, manufacturing, retail, and non-profit. Roles that benefit include leadership, customer support, technical writing, product management, and engineering. The platform integrates with Slack, Intercom, Zendesk, Salesforce, GitHub, and 60+ other connectors.
Pricing
The page mentions 'Enterprise Pricing' and offers a free trial and a demo. Specific pricing details are not provided on the page.
Questions
Document360 2.0 FAQ
- What is Document360 2.0?
- Document360 2.0 is an AI tool available as a web app in the AI Analytics Assistant, AI Knowledge Management, AI Customer Service Assistant categories. Document360 is an AI-powered knowledge base software for creating and managing documentation. It is designed for teams that need to build internal or external knowledge bases, user manuals, SOPs, and API documentation.
- What is Document360 2.0 used for?
- Document360 2.0 is filed under AI Analytics Assistant, AI Knowledge Management, AI Customer Service Assistant, AI Knowledge Base in the AITOOLIST index. Document360 is an AI-powered knowledge base software for creating and managing documentation. It is designed for teams that need to build internal or external knowledge bases, user manuals, SOPs, and API documentation.
- Is Document360 2.0 a web app, an extension or a native app?
- Document360 2.0 is a web app.
Listed in the AITOOLIST index since 2024-02-19.