Web app
Desku
Desku is an AI-powered helpdesk and chatbot platform for small businesses and startups. It unifies chat, email, and social messages into one inbox, with no-code chatbot building and automation.
- Platform
- Web app
- Categories
- —
- Indexed
- 2024-02-19
About Desku
What is Desku
Desku.io is an AI customer service software and chatbot platform designed for small businesses and startups. It brings together chat, email, and social messages into a single unified inbox, allowing support teams to manage all conversations from one dashboard. The platform includes a helpdesk system, AI chatbot, omnichannel support, and a knowledge base. It is built to be simple and affordable, with no coding required, making it accessible for non-technical business owners.
Key features
Desku offers several key features:
- HelpDesk: Unifies all customer conversations into one smart inbox, with AI assistance for faster resolution.
- AI Chatbot: No-code builder to create chatbots that can automate up to 70% of conversations, trained on your knowledge base or FAQs.
- OmniChannel Support: Integrates chat, email, and social channels into one platform, eliminating the need to switch between tools.
- Knowledge Base: Provides step-by-step guides for setup and advanced features, helping teams get quick answers.
These features are designed to reduce response times and improve customer satisfaction.
Use cases
Desku is used by growing ecommerce retailers, online SMBs, SaaS startups, and tech companies. It helps teams manage customer interactions across multiple channels, automate repetitive tasks, and provide 24/7 support via chatbots. The platform is particularly useful for businesses that want to scale support without increasing headcount. It integrates with ecommerce, CRM, and collaboration apps, making it suitable for Shopify stores and similar platforms.
Pricing
The page mentions that Desku offers simple and affordable pricing, with a free 14-day trial and no credit card required. It claims to provide enterprise-level features at a fraction of the cost of competitors like Intercom or Zendesk. Specific pricing plans are not detailed on the page, but the emphasis is on cost savings and value for small businesses.
Questions
Desku FAQ
- What is Desku?
- Desku is an AI tool available as a web app. Desku is an AI-powered helpdesk and chatbot platform for small businesses and startups. It unifies chat, email, and social messages into one inbox, with no-code chatbot building and automation.
- Is Desku a web app, an extension or a native app?
- Desku is a web app.
Listed in the AITOOLIST index since 2024-02-19.