Web app
DeskDay
DeskDay is an AI-native PSA and ticketing platform for MSPs and IT teams. It combines a chat-based service desk with workflow automation, AI assistance, time tracking, billing, and reporting.
- Platform
- Web app
- Categories
- —
- Indexed
- 2024-02-19
About DeskDay
What is DeskDay
DeskDay is a Professional Services Automation (PSA) and ticketing platform built for MSPs and IT teams. It brings together a chat-based service desk powered by workflow automation and an AI agent, time tracking, billing, project management, and reporting in one place. End-user support is available across Microsoft Teams, mobile, email, web, and desktop channels. DeskDay is designed to replace legacy PSA tools, offering a modern, intuitive interface that is chat-first and AI-assisted.
Key features
DeskDay includes a multi-channel service desk that lets users raise tickets from Microsoft Teams, Email, Web, Desktop, or Mobile, all landing in one unified queue. The built-in AI, named Helena, provides several capabilities: knowledge base surfacing (relevant KB articles are automatically shown in tickets), suggested tickets (similar past issues are surfaced for quick resolution), smarter intake (tickets are enriched with context), auto triage (tickets are categorized, prioritized, and tagged), and intelligent routing (tickets are assigned to the right tech based on skill, workload, and history). DeskDay also integrates with major RMM tools like NinjaOne, Datto, N-able N-central, and Level, as well as accounting and documentation tools like QuickBooks, Xero, and Hudu.
Use cases
DeskDay is built for MSPs and IT teams who want a modern service desk and PSA without the complexity of legacy tools. It fits solo and growing MSPs, and internal IT departments alike. The platform is designed to improve response times, increase tech throughput, and deliver faster support. DeskDay claims to provide 3x faster resolution, 40% higher CSAT scores, and 30% increase in tech throughput, with most teams up and running in under 30 minutes. It is trusted by hundreds of MSPs and IT teams.
Pricing
The page does not provide specific pricing details. It offers a free trial and a demo, and mentions no long contracts. For pricing information, users are encouraged to start a free trial or book a demo.
Questions
DeskDay FAQ
- What is DeskDay?
- DeskDay is an AI tool available as a web app. DeskDay is an AI-native PSA and ticketing platform for MSPs and IT teams. It combines a chat-based service desk with workflow automation, AI assistance, time tracking, billing, and reporting.
- Is DeskDay a web app, an extension or a native app?
- DeskDay is a web app.
Listed in the AITOOLIST index since 2024-02-19.
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