Web app
clearstep.health
Clearstep is an AI-powered clinical navigation platform for health systems. It offers six AI modules for triage, scheduling, call center automation, and clinical decision support.
- Platform
- Web app
- Categories
- AI Chatbot, AI Customer Service Assistant, Healthcare, AI Analytics Assistant
- Indexed
- 2024-04-12
About clearstep.health
What is Clearstep
Clearstep is an AI-powered clinical navigation platform designed for health systems. It provides a suite of six AI modules that unify triage, routing, scheduling, and clinical decision support into a single patient access platform. The platform is used by over 300 hospitals and health systems, serving more than 17.7 million patients. Clearstep aims to optimize how patients access care across the entire system, including access, contact center, triage, and scheduling operations.
Key features
Clearstep offers six AI-native modules:
- AI Chat & Triage: Clinically validated chat guides patients through symptom assessment, triages acuity, and routes to appropriate care in under 3 minutes.
- AI Voice Automation: Handles inbound and outbound patient calls end-to-end, reducing call center volume by 35-55%.
- AI Clinical Intake & Decision Support: Automates pre-visit intake, generating structured clinical summaries and decision support.
- AI Call Center Decision Support: Provides AI co-pilot for call center agents, reducing handle time by 25%.
- AI Optimized Scheduling: Clinically-qualified self-scheduling that increases calendar utilization by 6%.
- AI Workflow Building: Automates workflow and scheduling intelligence with prompts.
Use cases
Clearstep is used by health systems to improve patient access and navigation. For example, Baylor Scott & White Health re-routed 80% of patients who were going to the emergency department to urgent care or virtual visits. Mount Sinai Health System uses Clearstep's self-triage system to enhance digital patient experiences. The Defense Health Agency selected Clearstep to power the smart routing engine for the Military Health System's Digital Front Door, serving 9.5 million beneficiaries.
Questions
clearstep.health FAQ
- What is clearstep.health?
- clearstep.health is an AI tool available as a web app in the AI Chatbot, AI Customer Service Assistant, Healthcare categories. Clearstep is an AI-powered clinical navigation platform for health systems. It offers six AI modules for triage, scheduling, call center automation, and clinical decision support.
- What is clearstep.health used for?
- clearstep.health is filed under AI Chatbot, AI Customer Service Assistant, Healthcare, AI Analytics Assistant in the AITOOLIST index. Clearstep is an AI-powered clinical navigation platform for health systems. It offers six AI modules for triage, scheduling, call center automation, and clinical decision support.
- Is clearstep.health a web app, an extension or a native app?
- clearstep.health is a web app.
Listed in the AITOOLIST index since 2024-04-12.