Web app
Brainfish
Brainfish provides AI support agents for B2B companies, resolving tickets across channels with answers grounded in product knowledge. It personalizes responses per customer and integrates with existing tools.
- Platform
- Web app
- Categories
- —
- Indexed
- 2024-02-19
About Brainfish
What is Brainfish
Brainfish is an AI support agent platform designed for B2B companies. It deploys intelligent agents that resolve customer tickets across channels like chat, email, in-product, and Slack. The agents are trained on a company's own knowledge base and product data, ensuring accurate and context-aware responses. Brainfish emphasizes personalization, tailoring answers based on customer role, plan, and account health, and it never trains on customer data, maintaining privacy and security.
Key features
Key features include:
- Personalization: Answers tailored to each customer's context, including plan, role, and account health.
- Multi-channel deployment: Agents work in chat, email, in-product, and Slack.
- Integration: Plugs into existing tools like Zendesk, Intercom, Slack, and Notion.
- Enterprise security: SOC 2 Type II, GDPR, ISO 27001, data residency in US/EU/AU, SSO/SAML/SCIM, and customer-managed keys.
- Analytics: Built-in evaluation to track resolution rates, deflection, and satisfaction, with recommendations for improvement.
Use cases
Brainfish is used by B2B companies to improve support efficiency and growth. Use cases include:
- Resolving routine queries: Automating answers to common questions, freeing human agents for complex issues.
- Qualifying leads: Using self-serve interactions to generate qualified leads and clear overnight queues.
- Improving NPS: Deploying in-product agents to enhance customer experience.
- Reclaiming ops time: Reducing support workload, with some customers seeing 60% of ops time reclaimed.
Pricing
The page does not provide specific pricing details. It offers a demo and a webinar for interested users. Pricing is likely customized based on company needs, as indicated by the 'Book a demo' call-to-action.
Questions
Brainfish FAQ
- What is Brainfish?
- Brainfish is an AI tool available as a web app. Brainfish provides AI support agents for B2B companies, resolving tickets across channels with answers grounded in product knowledge. It personalizes responses per customer and integrates with existing tools.
- Is Brainfish a web app, an extension or a native app?
- Brainfish is a web app.
Listed in the AITOOLIST index since 2024-02-19.
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