Web app
Aissistant
Aissist is an agentic AI layer that automates customer service and sales end-to-end, integrating with existing helpdesks and CRMs. It is designed for businesses seeking high resolution rates and cost savings without replacing their current stack.
- Platform
- Web app
- Categories
- —
- Indexed
- 2024-02-19
About Aissistant
What is Aissist
Aissist is an agentic AI platform that acts as an operational layer for customer service and sales. It claims to resolve up to 98% of service and sales interactions end-to-end, with an average resolution rate of 85% and a CSAT of 4.8 out of 5.0. The platform integrates natively with popular helpdesks and CRMs such as Intercom, Zendesk, Freshdesk, Kustomer, Front, Gorgias, Salesforce, eDesk, and HubSpot, allowing deployment in about 10 minutes without re-platforming. Aissist is designed to handle complex procedures and multi-step tasks, unlike traditional chatbots, and supports various input formats including video, image, voice, and text.
Key features
Aissist consists of three main components: AgentMesh, Pulse, and Evolve. AgentMesh is a multi-agent workforce that automates service and sales tasks, resolving issues end-to-end. Pulse is an insight engine that analyzes tickets, agents, and operations in real time to identify patterns and opportunities. Evolve uses signals from Pulse to recommend and execute optimizations, closing the loop between insights and actions. The platform supports 65+ languages, multiple channels (chat, email, social media, SMS, WhatsApp, web), and provides rich context understanding. It also includes governance features to prevent hallucination, comply with business guidelines, auto-escalate when needed, and ensure data security.
Use cases
Aissist is used by businesses to automate customer service and sales operations. It can handle complex queries, diagnose issues, and perform multi-step procedures. It integrates with existing systems to complete workflows, such as updating records, tagging tickets, and generating summaries. The platform provides insights into user sentiment, product issues, and agent performance, helping teams identify coaching gaps and automation opportunities. It also detects operational signals like checkout failures, language-specific wait times, and churn risks, enabling proactive improvements.
Pricing
The page does not provide specific pricing details. It mentions that Aissist offers cost savings of at least 40% compared with alternatives, with costs up to $0.60 per resolution. For chat, savings are typically 40-60%, and for email, savings can be even higher. Interested users are encouraged to book a free demo or consultation to get a tailored quote.
Questions
Aissistant FAQ
- What is Aissistant?
- Aissistant is an AI tool available as a web app. Aissist is an agentic AI layer that automates customer service and sales end-to-end, integrating with existing helpdesks and CRMs. It is designed for businesses seeking high resolution rates and cost savings without replacing their current stack.
- Is Aissistant a web app, an extension or a native app?
- Aissistant is a web app.
Listed in the AITOOLIST index since 2024-02-19.