Web app
AI Review Reply Assistant
MARA AI is a hotel reputation management software that helps hotels analyze guest feedback and respond to reviews instantly. It is designed for hoteliers and property managers who want to improve their online reputation and response rates.
- Platform
- Web app
- Categories
- —
- Indexed
- 2024-02-19
About AI Review Reply Assistant
What is MARA AI
MARA AI is a hotel reputation management software that uses artificial intelligence to help hotels respond to guest reviews and analyze feedback. It is designed for hoteliers, property managers, and hospitality businesses of all sizes. The tool provides a central inbox for all reviews, works in any language, and offers AI-generated replies that can be personalized to match the hotel's brand voice. MARA also includes analytics to track performance and identify areas for improvement, as well as features like surveys and review widgets to help collect more 5-star reviews and showcase ratings on the hotel's website.
Key features
MARA AI offers a range of features to streamline review management:
- Review Inbox: A central inbox for all reviews, with multi-user and multi-property support.
- Brand Voice: Trains the AI on existing review replies to match the hotel's tone.
- Smart Snippets: Automatically detects frequent topics and generates appropriate responses.
- Automation Rules: Set rules to auto-respond to certain review types or require human verification.
- Review Analytics: Provides insights into group performance, topic tracking, and actionable recommendations.
- Surveys: AI-aided review drafts for happy guests to increase conversion rates.
- Review Widgets: Display ratings on the hotel's website to build trust and drive direct bookings.
Use cases
MARA AI is used by hotels and hospitality businesses to improve their online reputation and save time. Common use cases include:
- Increasing response rates: Automating responses to reviews, ensuring a 100% response rate.
- Saving time: Generating personalized replies in minutes, reducing the time spent on manual writing.
- Multi-property management: Managing reviews for multiple properties from a single dashboard.
- Improving guest satisfaction: Analyzing feedback to identify areas for improvement and acting on insights.
- Collecting more 5-star reviews: Using AI-aided surveys to encourage happy guests to leave positive reviews.
- Showcasing ratings: Embedding review widgets on the hotel's website to increase trust and direct bookings.
Pricing
MARA AI offers two main plans, with annual billing (20% discount) or monthly billing:
- Generator: €60 per month per property (annual) or €75 (monthly). Includes Copy & Paste Review Response Generator, Review Inbox, Review Analytics, Surveys, and Your Brand Voice. Includes 200 answers per month, with additional answers at €0.35 each.
- Inbox & Analytics: €110 per month per property (annual) or €160 (monthly). Includes all Generator features plus Review Widgets. Includes 500 answers per month, with additional answers at €0.30 each.
A free trial is available with no credit card required.
Questions
AI Review Reply Assistant FAQ
- What is AI Review Reply Assistant?
- AI Review Reply Assistant is an AI tool available as a web app. MARA AI is a hotel reputation management software that helps hotels analyze guest feedback and respond to reviews instantly. It is designed for hoteliers and property managers who want to improve their online reputation and response rates.
- Is AI Review Reply Assistant a web app, an extension or a native app?
- AI Review Reply Assistant is a web app.
Listed in the AITOOLIST index since 2024-02-19.