AI Chief Strategy Officer

Chat Thing offers a range of features to streamline customer support. It provides instant answers 24/7, supports multiple channels including website, Slack, WhatsApp, and Discord, and can be customized to match your brand with colors, logos, and tone of voice. The AI is grounded in your content, ensuring responses are accurate and up-to-date. It also includes analytics to see what customers are asking, human handoff for complex issues, and supports over 50 languages. Your data remains private and is never used to train AI models.

Chat Thing is ideal for handling repetitive customer inquiries, such as questions about opening hours, password resets, or shipping policies. It can be deployed on websites, help centers, and messaging platforms to provide instant support. The tool also enables more advanced use cases like order lookups and workflow triggers, making it suitable for e-commerce, SaaS, and other online businesses. It is particularly useful for teams that want to reduce the volume of routine questions and focus on more complex customer needs.

Chat Thing offers several pricing plans to suit different needs. The Basic plan starts at $14 per month (or $11.67/month billed annually) and includes 3 agents, 3.5M message tokens, and 3M storage tokens. The Standard plan is $49 per month ($40.83/month annually) with 6 agents, 19M message tokens, and 10M storage tokens, adding features like model choice and human takeover. The Pro plan, priced at $99 per month ($82.50/month annually), includes 20 agents, 38M message tokens, and 40M storage tokens, plus chat analytics. The Enterprise plan costs $299 per month ($249.17/month annually) with 50 agents, 120M message tokens, and 120M storage tokens, and includes bot testing. Custom plans are also available.